Return Policy

Returns Made Easy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Returns for items purchased on our Websites

Our Online Return Policy

For your convenience, items purchased on our Websites can be returned to our retail store at your option. Credit will be issued immediately and no return shipping charges will be incurred. To enable quick processing of your return, please bring a copy of your order confirmation email, or the packing slip that was included with your order to the store.

Alternatively, there are several methods available to return by mail. Refer to the "4 Easy Ways to Return Your Online Order" section below for more details.

For returns by mail, include a copy of your packing slip.

A refund will be issued to the original form of payment.

If returned to the store in person, credit will be issued at the time of return and no return shipping charges will be incurred by you. If returned through the mail, credit will be issued at the time the return is received in our warehouse.

Original shipping charges will be refunded if there was an error on the part of our Websites.

Merchandise can be returned within 90 days of purchase unless noted in our Return Policy Exceptions. Live goods and products with flammable liquids or gases (hazmat items) must be returned in person to our store. Please see the complete list of Return Policy Exceptions below.

Damaged Items and Shortage Claims

Any damaged or missing items must be reported within 30 days of delivery by calling 586-757-5930.

Returning Products Containing Hazardous Materials

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. Please return products containing hazardous materials in person to our store.

Gift Cards

Gift Cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit. Gift Cards may not be used as payment on any credit or loan account.

Any product damaged or defective must be reported within 30 days of delivery.

Any Major Appliance product damage must be reported within 48 hours of delivery by calling 586-757-5930.

After 48 hours, any product issues must be handled in person at our store. Be sure to bring a copy of your sales receipt with you.

Custom Products

Custom made products are not returnable. If you have received an incorrect product, please call 586-757-5930 for a replacement.

Items purchased on our Websites can be returned in person to the store. Bring your shipment confirmation email, order confirmation email or packing slip for ease of return. Most products have a 90-day-from-purchase return policy, but refer to the Policy Exception list below for specific category exceptions.

How long will it take for me to receive a credit once I return an item?

If you return the item in person to our store, the credit is processed to your account immediately upon return.

If you return the item through the mail, credit is issued upon receipt and processing of the return in our warehouse.

Original shipping charges as well as any return shipping charges will be refunded if there was an error on the part of our Websites.

You can drop off a return using the UPS return label that was enclosed with your order, at UPS locations including drop boxes, The UPS Store, Mail Boxes, Etc. or directly to a UPS driver. For a listing of UPS locations in your area, please visit UPS.com.

If you cannot return larger items in person to our store, please call an online Customer Care Specialist at 586-757-5930 seven days a week: 9 a.m. - 5 p.m. ET (closed on bank holidays). The Online Customer Care Specialist will arrange pick up from your location.

If, at any time, you have questions about your return, please call our our Websites Online Customer Support at 586-757-5930 seven days a week: 9 a.m. - 5 p.m. ET (closed on bank holidays).

4 easy ways to prepare the return for your online order

Return the item(s) in person to our store: Bring the item(s) with a copy of your shipment confirmation e-mail to our store. Alternatively, you could provide the Order Confirmation email or the Packing Slip to aid in efficient processing. Credit will be issued immediately to your original form of payment.
Return the item(s) using the small parcel return label included in most orders: Complete the return form located at the bottom of the packing slip that came with your order and include a copy of this form with your return. Pack the item carefully in the original packaging. Affix the UPS returns label over the top of the original shipping label. Please keep a copy of the tracking number on this label for future reference. Bring the package to any UPS location near you. Return freight costs for customer remorse returns will be charged to your credit card. If you are returning more than one item, please make sure that they were shipped from the same original location. Items must be returned to the shipping origin for credit to be issued accurately to the customer. Credit will be issued at the time the return is received in our warehouse.
For larger items that cannot ship small parcel or for any other questions, please call an online Customer Care Specialist at 586-757-5930 seven days a week: 9 a.m. - 5 p.m. ET (closed bank holidays).
Return the item(s) via the shipment method (UPS, FedEx, USPS, etc.) of your choice: You may choose to return the item to our warehouse at your own expense. Complete the return form located at the bottom of the packing slip that came with your order and include a copy of this form with your return. Pack the item carefully in the original packaging. Ship the item(s) to the address on the original shipping label or on the enclosed return label. If you are uncertain about the address, please contact Online Customer Care at 586-757-5930. If you are returning more than one item, please make sure that they were shipped from the same original location. Items must be returned to the shipping origin for credit to be issued accurately to the customer. Credit will be issued at the time the return is received in our warehouse.

Returns for items purchased at our store

Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via store credit.

Return and Product Exceptions

Purchases made with store credit, gift certificates and Gift Cards will be refunded as store credit. Store credits cannot be used to purchase Gift Cards.
Gasoline-powered equipment may be returned within 30 days of purchase with a valid sales receipt. After 30 days, item may be sent out for repair at the customer's expense, unless covered under warranty.
Special order returns are subject to 15% restocking fee. Cancellations may be subject to 15% restocking fee. Contact our store for details.
Cash and cash equivalent purchases exceeding $1,000 may be refunded as mail check.
Receipts for purchases made with credit, debit or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.
MMS reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.
Sorry, Returns Not Available on the Following Products: Custom made products, Gift Cards, gift certificates and store credits.