There are times when cleaning professionals are called upon to offer cleaning services in a hurry. Are you prepared to make that happen and do the job successfully so you secure a customer for life? There is never a wrong time to improve your skill set and make your Michigan carpet cleaning business a known entity in your community, and a reliable one at that.
4 Ways Carpet Cleaning Professionals Can Impress Customers
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Offer specialized cleaning services.
Not all carpet cleaning companies offer a wide range of services. Some of them are challenged to provide a comprehensive list of options for their customers. Some of them attempt to deliver on a customer’s request even if they don’t have experience. If you want to truly be on top in your industry, get the education you need to offer specialized cleaning services, like removing pet stains and odors, offering first response services, and thoroughly cleaning upholstery.
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Respond quickly.
Whether someone has a burst pipe in their basement or a serious pet stain in the family room the day before a gathering at their home, being able to get there immediately and handle the problem successfully will create grateful customers. And they know that if they can rely on you in an emergency, they can rely on you anytime.
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Expand your industry knowledge.
Plenty of carpet cleaning folks can talk a good game. But to really impress and retain customers, you must prove that you know what you’re talking about. Customers may not know how certain cleaning services work, but they know when the results are less than optimal. Continuing education in your field, no matter how long you’ve been in the business, gives insight into new innovations and techniques that let you do better work and deliver better results.
Use specialized products.
The bottom line is this: Issues like nasty pet stains aren’t going to disappear with just a little steam cleaning. Advancements in cleaning products are legitimate. Invest in new formulations and you can really see the change in your cleaning results. For example, OdorX Un-Duz-It Unleashed is specially formulated to treat pet stains and odors. Your customers will be impressed. Promise.
Be the Reliable Carpet Cleaning Expert
People love their pets. But they don’t love the pet stains and odors these creatures can leave behind. Proven techniques and products for eliminating the look and smell of sullied areas give you a “leg up” on the competition. Plenty of carpet cleaning companies offer to do their best to get rid of the yuck in the carpet, but you can guarantee results and deliver them.
The Odor Control Classoffered by the Cleaning Professionals Academy, sponsored by Michigan Maintenance Supply, addresses odors caused by pets and more. Sign up for this special class, being held March 21, 2018 from 8 a.m. to Noon.
Be the Go-To First Responder for Water Emergencies
Water is destructive, and in times of flood or weather emergencies or burst pipes, the only thing your customers want is for the water to stop and go away. Immediately. Water intrusions can be terrifying, especially when they threaten personal belongings and building structure.
Eliminating water problems is not just a matter of sucking up the liquid. The best Michigan carpet cleaning companies know that it’s their responsibility to do the job right, from using the proper chemicals to understanding mold remediation to minimizing loss.
Get even better at your job by taking the First Response Classoffered by the Cleaning Professionals Academy, sponsored by Michigan Maintenance Supply, on March 21, 2018, from 1 p.m. to 5 p.m.
Sign up for these professional skills training workshops to improve your skills, your team, and your bottom line. Classes are $25 each RSVP to mark@michiganmaintenance.com or call 586-757-5930. Contact MMS for more information.